By Mario Van Hamersveld and Willem Brethouwer
Global Insight Leaders Will Be In Demand
The marketing intelligence industry needs insight leaders who are committed to high performance and excellence. They need to be confident and assertive, yet sensitive in the way of they handle their team. They will need to be able to blend classic with more emotional intelligence. They should be charismatic and engender in their team a curiosity that encourages everyone to constantly ask questions to drive the business forward. In addition, insight leaders need to show maximum integrity to their team, company and competitors.
Let’s look at some of the traits of the insight leader.
Big Picture Visionaries
Leaders also need to be able to have a helicopter view. They need to be outside-in thinkers who can look in on an issue from the third corner to see what needs to be done to make sure the insight team, and the organisation, do not flounder because they are working in the minutiae of the issue, rather than on the big drivers of success.
Insight teams need to be motivated if they are to work under continual pressure to challenging deadlines, tight budgets and to high quality expectations. We need leaders who are motivators who can accommodate and respect the demands of millennials and post-millennials working in our industry – each with a different set of employee expectations.
Conceptualisers Who Can Handle Complexity and Shades of Grey
A key trait of most leaders is their ability to know what are the critical complexities that need to be addressed, and to differentiate these from confusing/irrelevant issues that are not critical to a solution. This is all about the ability to identify the key concepts in play. We all feel reassured when we see this in our political leaders but become increasingly nervous then this fundamental conceptual understanding is missing.
Whole Brain Thinkers
Customer insight leaders need to feel comfortable with left and right brain thinking in solving a particular problem. They need to be at ease when deductively working out quite tight puzzles, and at the same time, excel in solving complex problems with possible more inductive reasoning. They need to know when to go for intuitive System 1 thinking, and when to favour more System 2 rational thinking.
Influencers and Persuaders
Our customer insight leaders need to excel at influence and persuasion. They need to at every touch point – at every dialogue with senior stakeholders – be convincing and plausible around what it is they are saying and the judgements they are offering. They must not hide behind their data in the hope that the senior stakeholders will understand. They need to be constantly seen as influential and persuasive.
There are many definitions of what constitutes the entrepreneurial mindset, but essentially this centres on having the ability to constantly take action to solve problems. It is about taking personal responsibility for making things happen. It is about getting the balance right between knowing when some risk is required, as opposed to playing a safer game. So our insight leaders need to have the entrepreneurial gene.
Good leaders will have a full understanding of who they are as individuals in terms of their overall capability skillset. In addition, they will be able to see how their own personal leadership traits and skills fit with other individuals. They will then be able to adapt the relationship between their own style and others depending on different business scenarios and contexts. In the workshop, we will provide a model to help individuals understand who they are and how they think, and what this means in terms of how they should best interact with others to achieve outcomes that are to the mutual advantage of all parties.
Customer insight leaders will be constantly asking these questions: How do I strengthen my impact? How do I make sure I am inspiring all those around me? How do I maximise the potential of my team? How do I make sure that every member of the team is a problem simplifier who radiates energy, rather than a problem confuser who drains the energy from the team?
The ESOMAR Workshop is 12-13 November
The Workshop can help people transform and develop their leadership style. It is not about improving research skills. It also goes beyond sharpening up overall business consultancy skills. It can foster personal growth and leadership skills.
The Workshop is aimed at creating leaders who are the go-to people for the organisation when it wants an informed opinion of what is happening in a particular market or sector. It creates individuals who will be seen as the insight entrepreneurs, who are driving the change agenda for the organisation. But, most importantly, it creates inspiring insight team leaders.
If you want to know more about the workshop, check out the website and register now.
By Mario Van Hamersveld and Willem Brethouwer
By Reg Baker
As our profession evolves into new practices, then so must our ICC/ESOMAR International Code on Market and Social Research. As the ICC/ESOMAR Code is of vital importance to our profession, all ESOMAR members can vote on it in a Referendum, which will be open until 31 October 2016. In this article, Reg Baker, who was part of the project team revising the ICC/ESOMAR Code, addresses one of concerns that came to light in the revision process.
Thus far, the newly revised version of the ICC/ESOMAR Code has been mostly well received by ESOMAR members with one notable exception: use of the word data subject in place of respondent. As one member queried, “What’s that all about?”
There are two answers to that question. The simplest (and perhaps least satisfying) explanation is that data privacy legislation worldwide is migrating toward the use of the term. Given current and widespread concerns about privacy and the increasing use and misuse of personal data linking the Code and the guidelines that support it to the relevant legal concepts and terminology makes good sense.
But, there also is another much more relevant explanation that grew out of the ongoing evolution and diversification of research methods and practices. When the vast majority of research was done with surveys and focus groups—that is, asking questions and recording answers—the term respondent was an accurate description of how individuals participated in research. In some of our recent guidelines we refer to this as active research, defined as “the collection of data through direct interaction with an individual.”
More recently we have seen an increase in the use of passive methods, meaning “the collection of personal data by observing, measuring or recording an individual’s actions or behaviour.” In this context, the term respondent no longer seems appropriate. There still may be an interaction with the individual, for example to gain consent, but there no longer are questions and answers. In this context the term respondent seems odd, and so we moved to research participant, to cover people who take part in both active and passive methods.
Enter big data, or as we describe it in the revised Code, secondary data, defined as “data collected for another purpose and subsequently used in research.” With secondary data researchers generally do not interact with those individuals whose personal data we might acquire and analyse as part of our research, so defining them either as respondents or even research participants makes no sense. Hence the term, data subject, defined simply as “any individual whose personal data is used in research.”
Of course, we could continue to use three different terms, each in their specific context and sometimes in combination. To those of us who work on the teams that develop guidelines, this seems to add complexity without adding value. And so, over the coming months as we go back to update our guidelines to reflect the enhancements in the new Code we plan to use the single term data subject to signal anyone whose personal data is used in research, regardless of how it was obtained.
Reg Baker, Consultant to the ESOMAR Professional Standards Committee and Executive Director of MRII
WHY YOU NEED TO VOTE FOR THE NEW CODE:
7 tips for researchers to avoid being victims of cyber crime.
Top research and civil society associations dispatch open letter to plea for the establishment of an extraordinary multi-disciplinary expert group
Amsterdam, 19 July, 2016
ESOMAR – the world association for market, social and opinion research, together with 8 associations representing civil society and research, has dispatched an open letter calling on the European Union (EU) institutions to redouble efforts towards more citizen-centric and evidence-based policy- using opinion and social research to assess and evaluate possible future scenarios after the Brexit referendum.
“In order to support and guide any upcoming negotiations with the UK and future EU decision-making process, it is now more critical than ever before to conduct extensive research into the will, and aspirations of the European electorate,” highlights Finn Raben, Director General of ESOMAR, author of the open letter.
The letter highlights the importance of establishing a true and comprehensive understanding of citizen needs and aspirations both in the United Kingdom and the rest of the EU and underlines the role that research can play in uncovering how to better communicate with constituencies about the complex and long-term issues facing Europe. The signatories are calling the European institutions to take these following steps:
- Establish a cross-party and multi-disciplinary expert group composed of academics, experts from research and civil society organisations, and representatives of the EU institutions, to consider the implications of the referendum.
- Issue a call for tender to conduct comprehensive and wide-ranging social research by researchers that abide to the principles of accepted codes of conduct governing market, opinion, and social research.
- Work with the expert group to evaluate and build possible strategies to follow through on the referendum, and even, to formulate possible negotiation strategies (for both sides) on implementing Brexit.
“This initiative, supported by 9 associations, underlines the broad support from both the research community and European civil society to understand more systemically why Europe is failing to inspire its citizenry, what it needs to do to reconnect with all its constituencies. We have to go beyond business as usual and only Brussels can take that first step to position research to help it tackle that disillusion,” adds Kim Smouter, Head of Public Affairs and Professional Standards at ESOMAR.
The open letter is to be supported by a #CitizensFirst social media campaign, individuals and organisations wishing to support the key recommendations of the Open letter can formally register their support by visiting ESOMAR’s website where the open letter and a form to register support has been set-up. The webpage is located at: http://www.esomar.org/citizensfirst.
ESOMAR is the world association for encouraging, advancing and elevating market research worldwide.
WAPOR – World Association For Public Opinion Research
SYNTEC Etudes – Le syndicat représentatif des professionnels des études en France
CEV – European Volunteer Centre
ECAS – European Citizen Action Service
EFC – European Foundation Centre
ENNA – European Network of National Civil Society Associations
FEDRA – Federation of Regional Growth Actors in Europe