Can IVR ever work as a survey approach?
This month, regular RW Connect commentator Simon Wood, talks about a recent experience with a…
The Power of Emotion
Made a resolution this year? Or already broken one? Regular contributor Simon Wood, head of…
The Terror of Targets
The end of the year often brings new targets from customers. Here, regular contributor Simon…
Understanding the Customer
The Olympics has provided some great inspiration for some of our bloggers, here Simon Wood…
The Language of Experience
Inspired by Research Live's recent poll of top twitterers in market research, Simon looks at…